Legal Area

Privacy Policy

CHARMINGHOMES ( collects some Personal Data from its Users.

Data Controller

CHARMINGHOMES Sagl - Stabile Serrafiorita Meeting - Via Pian Scairolo, 2 - 6915 Pambio Noranco Lugano (TI) - Switzerland (CH) Owner contact email: [email protected] Owner phone number: +41 76 4139446

Types of data collected

Among the Personal Data collected by CHARMINGHOMES (, independently or through third parties, there are: Cookies, Usage data, name, surname, telephone number, company name, address, country, province, e-mail and city. Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using CHARMINGHOMES ( Unless otherwise specified, all Data requested by CHARMINGHOMES ( are mandatory. If the User refuses to communicate them, it may be impossible for CHARMINGHOMES ( to provide the Service. In cases where CHARMINGHOMES ( indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation. Users who have doubts about which data are mandatory are encouraged to contact the owner. Any use of Cookies - or other tracking tools - by CHARMINGHOMES ( or by the owners of third-party services used by CHARMINGHOMES (, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to the additional purposes described in this document and in the Cookie Policy.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through CHARMINGHOMES ( and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Method and place of processing of the collected data

Processing methods The Data Controller adopts the appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of CHARMINGHOMES ( (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers) may have access to the Data. , postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the processing

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

  • the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
  • the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
  • the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
  • the processing is necessary for the execution of a task of public interest or for the exercise of public authority vested in the Data Controller;
  • the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The data are processed at the Data Controller's operational headquarters and in any other place where the parties involved in the processing are located. For more information, contact the owner. The User's personal data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data. "The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the data. If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him using the contact details indicated at the beginning.

Retention period

The data are processed and stored for the time required by the purposes for which they were collected. Therefore: Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed. Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller. When the processing is based on the User's consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of processing the collected data

The User's data is collected to allow the Owner to provide its Services, as well as for the following purposes: Statistics, Advertising, Contacting the User, Registration and authentication and session registration, Interaction with external social networks and platforms and Contact management and sending text messages and / or e-mails (newsletters). To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the user:

Contact form, forms for reporting properties, forms for requesting an Exposé or for requesting a visit to one or more properties, user registration form (CHARMINGHOMES ( The User, filling in with his / her Data the above forms, consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header. Personal data collected: city, surname, e-mail address, country, name, telephone number, province and company name.

Mailing list or newsletter (CHARMINGHOMES (

By registering with the mailing list or newsletter, the User's e-mail address is automatically added to a list of contacts to which e-mail messages containing information, including commercial and promotional information, relating to CHARMINGHOMES may be transmitted ( The User's email address may also be added to this list as a result of registering with CHARMINGHOMES ( The Data Controller, to provide its newsletter service, uses the services of Third Parties attributable to the American company MailChimp (based in Atlanta, Georgia, United States) The data provided by the user during registration for this service may be transferred to non-EU countries or international organizations. Personal data collected: surname, e-mail and name.

Registration on the site (CHARMINGHOMES (

By registering on the Data Controller's website, the User's e-mail address is automatically added to a list of contacts to which e-mail messages containing information on price changes relating to real estate advertisements published by CHARMINGHOMES (charminghomes .ch) that the user, spontaneously and on his own initiative, will decide to observe (SAVE and REMOVE functions of each property sheet). The data provided by the user during registration for this service are not transferred to non-EU countries or international organizations. Personal data collected: surname, e-mail, telephone and name.

Manage contacts and send messages

This type of service allows you to manage a database of e-mail contacts, telephone contacts or contacts of any other type, used to communicate with the User. These services could also allow the collection of data relating to the date and time of display of the messages by the User, as well as to the User's interaction with them, such as information on clicks on the links inserted in the messages.

Interaction with social networks and external platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of CHARMINGHOMES ( The interactions and information acquired by CHARMINGHOMES ( are in any case subject to the User's privacy settings relating to each social network. In the event that an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, it collects traffic data relating to the pages in which it is installed.

Direct Email Marketing (DEM) [CHARMINGHOMES (]

CHARMINGHOMES ( uses the User Data to send proposals of a commercial nature relating to services and products provided by third parties or not related to the product or service provided by CHARMINGHOMES ( Personal data collected: e-mail.

Registration and authentication

By registering or authenticating, the User allows the Application to identify him and give him access to dedicated services.


The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Rights of the User

Users can exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:

  • withdraw consent at any time. The User can revoke the consent to the processing of their Personal Data previously expressed. oppose the processing of their data. The user can oppose the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  • access their data. The user has the right to obtain information on the data processed by the owner, on certain aspects of the processing and to receive a copy of the data processed.
  • verify and ask for rectification. The User can verify the correctness of his / her Data and request its updating or correction.
  • obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case the Data Controller will not process the Data for any other purpose than their conservation.
  • obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  • receive their data or have them transferred to another owner. The User has the right to receive his / her Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain the transfer without obstacles to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
  • propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons connected to their particular situation. Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document. How to exercise your rights To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

Cookie Policy

CHARMINGHOMES ( uses Cookies. To learn more and to read the detailed information, the User can consult the Cookie Policy.

Further information on the treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of CHARMINGHOMES ( or related Services by the User. The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, CHARMINGHOMES ( may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, CHARMINGHOMES ( and any third party services used by it may collect System Logs, which are files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests

CHARMINGHOMES ( does not support “Do Not Track” requests. To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on CHARMINGHOMES ( as well as, if technically and legally feasible, by sending a notification to Users. through one of the contact details held by the Owner. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom of the page. If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data) Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is information collected automatically through CHARMINGHOMES ( (also from third-party applications integrated into CHARMINGHOMES (, including: the IP addresses or domain names of the computers used by the User who connects with CHARMINGHOMES (, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference to the sequence of pages consulted, to the parameters relating to the operating system and the environment computer of the User.


The individual using CHARMINGHOMES ( who, unless otherwise specified, coincides with the Data Subject.


The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of CHARMINGHOMES ( The Data Controller, unless otherwise specified, is the owner of CHARMINGHOMES (

CHARMINGHOMES ( (or this Application)

The hardware or software tool through which the Personal Data of Users are collected and processed.


The service provided by CHARMINGHOMES ( as defined in the relative terms (if available) and on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.


Small piece of data stored in the User's device.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679. Unless otherwise specified, this privacy statement relates exclusively to CHARMINGHOMES (


Cookies Policy

Policy About Cookies - Use of Cookies - Extended Information

Privacy policy for the use of cookies with reference to existing Community or Swiss legislation.
In order to make its services as efficient and simple to use as possible, this site asks the user whether or not he wishes to store cookies on his navigation device. This information discloses in detail how Charminghomes SAGL, hereinafter also the "Owner", uses cookies as well as cookie-like files and related technologies on its websites (, for example Local Shared Objects, also known such as "Flash cookies" or "Flash cookies", Web beacons, etc. hereinafter referred to as "cookies" or "cookies".

The Charminghomes SAGL website offers the best performance with cookies enabled. Thanks to cookies it is possible to "remember" you when you return to our site, as well as identify and resolve errors - providing you with a faster and more pleasant navigation.


Pursuant to existing legislation, consent to the use of these cookies is expressed by the interested party through the individual configuration that he has freely chosen for the browser used to navigate the site, without prejudice to the user's right to communicate at any time to The data controller owns its will regarding the data managed through cookies that the browser itself has accepted.

This page is visible through the link at the bottom of all the pages of the Site in accordance with existing legislation.

What are cookies?

Cookies are text files that contain information packets that are stored on your computer or mobile device every time you visit an online site through a browser. At each subsequent visit, the browser sends these cookies to the website that originated them or to another site. Cookies allow sites to remember some information to allow you to browse online quickly and easily. Most websites use cookies as they are part of the tools that can improve users' browsing experience. Cookies allow websites to offer personalized services (for example, remembering a login, keeping products in the shopping cart or showing important content). To learn more about these technologies and how they work, visit, for example, the website.

How can I manage cookies?

You can examine the options available to manage cookies in your browser. The browser can be used to manage cookies related to basic functions, site improvement, personalization and advertising. Different browsers use different ways to disable cookies, but they are usually found under the Tools or Options menu. You can also consult your browser's Help menu. In addition to managing cookies, browsers usually allow you to control files similar to cookies, such as Local Shared Objects, for example by enabling the browser's privacy mode.

Cookie settings and how to disable cookies by configuring the browser (opt-out)

You can decide to allow or not the setting of cookies on your computer. The settings regarding cookies can be controlled and modified from the browser's "Preferences".
Below are the links to the documentation of the most popular browsers (for other browsers that may be used, we suggest looking for this option in the software help, normally available through the F1 key).

Run the Chrome Browser
Click on the menu in the browser toolbar next to the url entry window for navigation
Select Settings
Click on Show Advanced Settings
In the "Privacy" section Click on the "Content settings" button
In the "Cookies" section you can change the following cookie settings:
Allow data to be saved locally
Change local data only until the browser is closed
Prevent sites from setting cookies
Block third-party cookies and site data
Handle exceptions for some internet sites
Elimination of one or all cookies
For more information, visit the dedicated page

Mozilla Firefox
Run the Mozilla Firefox browser
Click on the menu in the browser toolbar next to the url entry window for navigation
Select Options
Select the Privacy panel
Click on Show Advanced Settings
In the "Privacy" section Click on the "Content settings" button
In the "Tracking" section you can change the following cookie settings:
Ask the sites not to make any tracking
Communicate to the sites the availability to be tracked
Do not communicate any preference regarding the tracking of personal data
From the "History" section you can:
By enabling "Use custom settings" select to accept third-party cookies (always, from the most visited sites or never) and to keep them for a specified period (until they expire, when Firefox is closed or to ask every time)
Remove the individual cookies stored
For more information, visit the dedicated page

Internet Explorer
Run the Internet Explorer Browser
Click the Tools button and choose Internet Options
Click on the Privacy tab and in the Settings section change the slider according to the desired action for cookies:
Block all cookies
Allow all cookies
Selection of the sites from which to obtain cookies: move the cursor to an intermediate position so as not to block or allow all cookies, then press on Sites, in the Website Address box enter a website and then press on Block or Allow
For more information, visit the dedicated page

Run the Opera Browser
Click on Preferences then on Advanced and finally on Cookies
Select one of the following options:
Accept all cookies
Accept cookies only from the site you visit: third-party cookies that are sent from a domain other than the one you are visiting will be rejected
Never accept cookies: all cookies will never be saved
For more information, visit the dedicated page

Run the Safari Browser
Select Preferences and click on Privacy
In the Block Cookies section, specify how Safari must accept cookies from websites (From sponsors and third parties, Always, Never).
To see which sites have stored cookies click on Details
For more information, visit the dedicated page

Safari (iPad)
Run the iOS Safari Browser
Tap on Settings and then Safari
Tap on Block Cookies and choose from the various options: "Never", "From third parties and advertisers" or "Always"
To delete all cookies stored by Safari, tap on Settings, then on Safari and finally on Delete Cookies and data
For more information, visit the dedicated page
Disabling cookies may result in the disabling of some features of these websites. Even with all cookies disabled, your browser will continue to store a small amount of information. This information is necessary for the basic functionality of these websites.

If your device accepts the settings of the website, you can further verify your choices through the EDAA application, which will allow you to activate or deactivate the release of cookies by the most popular issuing companies.


Anti-tracking is a feature of modern browsers that allows you to communicate to a website your intention of not wanting to be tracked for purposes such as displaying targeted advertisements. This is done by transmitting a Do Not Track HTTP header whenever your personal data is requested online. Below are the links to enable anti-tracking on the most popular browsers

Mozilla Firefox
Internet Explorer
Adobe Flash Player cookie

Adobe Flash Player may also store information on your device. These cookies cannot be controlled via a browser. Some browser manufacturers are developing solutions that allow you to control these cookies directly from the browser, but at the moment Flash Player cookies can only be blocked or limited by the Adobe website.

Consent to the storage and sending of cookies

The Owner is not required to request the user's consent for technical cookies, as these are strictly necessary for the provision of the service. For other types of cookies, consent can be expressed by the User, in accordance with current legislation, through specific configurations of the browser and computer programs or devices that are easy and clear to use for the User. The Owner reminds the User that it is possible to change the preferences relating to cookies at any time, by acting on the cookie settings of their device. On this site, once you have saved your cookie preferences, a banner will be shown at the bottom of the page ("Cookie Preferences") on which you can click to change your preferences for this site. It is also possible to disable cookies from the browser at any time, but this operation may prevent the User from using some features and / or disable the use of parts of the Controller's websites.

Types of cookies

There are various types of cookies. Below are the types of cookies that can be used by a website, with a description of the purpose linked to the use. Cookies include both persistent cookies (which are deleted after a certain set period) and session cookies (which are deleted when the browser is closed). Cookies can be proprietary, i.e. sent from the visited website, or from third parties, i.e. sent from domains that do not coincide with the one visited. In the latter case, the information collected is managed by a third party and cannot be considered as proprietary cookies.

Technical or "strictly necessary" cookies

Cookies of this type are necessary for the proper functioning of some areas of the site. In the absence of these cookies, the site or some portions of it may not work properly. Therefore, they are always used, regardless of user preferences.

Analytical cookies

Cookies of this type are used to collect information on the use of the site. This information is used to formulate statistical analyzes, to improve the site and simplify its use, as well as to monitor its correct functioning. This type of cookie collects anonymous information on the activity of users on their websites and on the way in which they arrived at the sites and pages visited. Cookies in this category are sent from the site itself.

Profiling cookies

Cookies of this type are used to collect information on the use of the site by visitors, any keywords used to reach the site, the websites visited and the origins of the traffic from which visitors come for marketing campaigns and they can be used in order to send advertising messages in line with the preferences expressed by the user in the context of surfing the net. Cookies of this type collect information anonymously and are sent from the sites themselves or from third-party domains.


Below are the types of cookies used on its websites by Charminghomes SAGL, with a description of the purpose linked to their use. 

ATTENTION: if among the tools indicated below there are services managed by third parties, these could - in addition to what is specified and also without the knowledge of the Owner - perform User tracking activities (profiling). For detailed information on this, it is advisable to consult the privacy policies of the services listed.

Technical or "strictly necessary" cookies Cookies in this category are always sent from this site.
_current_language persistent cookie, contains information on the language configured by the user's browser, in order to propose the content of the site in your language. Value: it or en 1 day from the moment is stored

wp_setting persistent cookie setting that allows the optimized display of the wordpress site and use by the administrator. The number at the end is the individual user ID from the user database table. 1 year from the moment is stored
wp_setting_time persistent cookie setting that allows the optimized display of the wordpress site and use by the administrator. The number at the end is the individual user ID from the user database table. 1 year from the moment is stored
wordpress_test_cookie session cookie acceptance of wordpress cookies on the site exists only while a visit, or rather a session, is in progress
wordpress_logged_in session cookie WordPress cookie for a logged in user exists only while a visit, or rather a session, is in progress
PHPSESSID session cookie Identifies the current session between the server hosting this site and the client (intended as the user's navigation device). it exists only while a visit, or rather a session, is in progress
Third-party cookies Cookies of this type are sent to your device from domains external to and are used to integrate third-party functionality (for example, videos, maps, social network icons that allow visitors to share the site content) on our web pages. Cookies in this category cannot be assimilated to proprietary cookies since the information collected through them is managed and maintained by third party suppliers not linked in any way to Charminghomes SAGL. The owner of the site has no control over the ways in which third party suppliers use your data. Therefore, please read the respective privacy policies carefully in order to understand how the data collected by third-party suppliers are processed. - Google Maps privacy policy This site uses Google Maps (, a web service provided by Google Inc. - USA ("Google"). By accepting third-party cookies, the following cookies will be stored on your device:
Name Type Content / purpose Expiry Domain
NID with / without persistent cookie login These cookies are used by Google to store user preferences and information each time they visit web pages containing geographic maps of Google Maps. 6 months from the time is stored
PREF; SID; SAPISID; APISID; SSID; HSID with persistent cookie login These cookies are used by Google to store user preferences and information each time they visit web pages containing geographic maps of Google Maps. 2 years from the time is stored

Third Party Websites

The sites contain links to other websites that have their own privacy policy. These privacy policies may be different from the one adopted by the Data Controller, who therefore is not liable for third-party sites.

Changes in our use of cookies

Any changes to the use of cookies for this website will be published here, and, if necessary, will be reported in the appropriate sections of our website highlighting any changes.


For any information regarding this information, you can contact us at the email address: [email protected] or using the Data Controller's contacts displayed at the bottom of the page.


The Data Controller is the following company:

CHARMINGHOMES Sagl - Stabile Serrafiorita Meeting - Via Pian Scairolo, 2 - 6915 Pambio Noranco Lugano (TI) - Switzerland (CH) Owner contact email: [email protected] Owner phone number: +41 76 4139446

Please contact the Data Controller for any request regarding the Privacy Policy or the Cookies Policy.